1. Our Commitment
At Rizk Casino, we are fully committed to promoting a safe, fair, and responsible gaming environment. We believe online gambling should be a form of entertainment—not a source of financial hardship or personal distress.
This Responsible Gaming Policy outlines the tools, information, and support services we provide to help players maintain control over their gambling habits.
2. Principles of Responsible Gambling
Our Responsible Gaming strategy is based on the following principles:
- Preventing underage gambling
- Providing tools for self-control and limits
- Identifying and addressing problematic behavior
- Educating players about responsible gambling practices
- Ensuring staff are trained to support and guide players
- Collaborating with organizations that support gambling harm prevention
3. Age Restriction
It is illegal for individuals under the age of 18 to gamble at Rizk Casino. We use robust age verification systems and identity checks to prevent minors from accessing our platform. Any account found to belong to a minor will be immediately suspended, and all funds forfeited.
4. Responsible Gaming Tools
To help you stay in control, Rizk Casino offers the following self-management tools:
a. Deposit Limits
Set daily, weekly, or monthly deposit limits to manage how much you can spend.
b. Loss Limits
Restrict the amount you’re willing to lose within a specific timeframe.
c. Wager Limits
Set limits on the total value of bets placed during a defined period.
d. Session Limits
Limit the amount of time you spend on the platform per session or per day.
e. Reality Checks
Receive periodic on-screen notifications showing how long you’ve been playing.
f. Time-Outs (Cooling Off)
Take a short break from gambling by temporarily disabling your account (from 24 hours to 6 weeks).
g. Self-Exclusion
You can request self-exclusion for a minimum of 6 months, or permanently, during which your account will be deactivated, and access to all gaming services blocked.
To enable any of these tools, please contact us at [email protected].
5. Recognizing Problem Gambling
Gambling should always be fun and never interfere with your personal, financial, or social well-being. If you answer “yes” to any of the questions below, you may be at risk:
- Do you gamble longer than intended or with more money than planned?
- Have you ever lied to friends or family about your gambling?
- Do you use gambling to escape stress or negative emotions?
- Are you chasing losses or borrowing money to gamble?
- Has gambling caused problems in your relationships or at work?
If you feel you may be developing a gambling problem, we strongly encourage you to take a break and seek professional help.
6. Support Organizations
If you or someone you know is struggling with gambling addiction, please contact one of the following professional support services:
- Gambling Helpline New Zealand: https://www.gamblinghelpline.co.nz | Call 0800 654 655
- PGF Services (Problem Gambling Foundation): https://www.pgf.nz
- Gamblers Anonymous: https://www.ganz.org.nz
- GamCare (International): https://www.gamcare.org.uk
These services offer free, confidential advice and counseling.
7. Staff Training
Our customer support team is trained to:
- Identify signs of problem gambling
- Provide guidance on responsible gaming tools
- Respond with empathy and discretion
- Refer players to professional support services when needed
8. Advertising and Promotions
Rizk Casino ensures that all advertising and promotional material:
- Does not target minors or vulnerable individuals
- Promotes responsible gambling behavior
- Does not misrepresent the odds or glamorize gambling as a solution to financial issues
9. Contact Us
If you have questions about responsible gambling or need help setting up limits or exclusions, don’t hesitate to reach out:
Rizk Casino
Frankton, Hamilton 3204, New Zealand
Email: [email protected]
Website: morgansgotravelling.com
